Terms of service
TERMS OF SERVICE
Yes, even elves have T&Cs…
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OUR SERVICE
Welcome to polarpost.co.uk. This website is owned and operated by Polar Post Ltd, a company registered in England and Wales with registered number 09755172 and registered office at 20 Westmoreland Place, London, SW1V 4AE.
Please read these Terms carefully before using our website. By visiting our website and/ or purchasing from us, you agree to be bound by the following Terms and Conditions. If you do not agree to all the Terms of this agreement, please do not use our website. We reserve the right to update, change or replace any part of these Terms by posting changes to our website. Your continued use of our website will be deemed your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
ORDERS
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
PRICING
Prices displayed on our website are in Pounds Sterling and unless indicated are inclusive of VAT. Prices quoted are exclusive of postage and packaging. Prices for our products are subject to change without notice.
DISCOUNT CODES
We reserve the right to withdraw our discounts at any time.
PRODUCTS
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.
All items on our website are subject to availability. We reserve the right to limit the quantities of any products that we offer. We reserve the right to discontinue any product at any time. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.
PAYMENT
We take payment when you place your order, rather than at the time of dispatch. Payments can be made using Delta, Mastercard, Solo, Switch Maestro, Visa, Visa Debit and Paypal.
PERSONALISED ITEMS
All personalised orders are considered final at the point of order placement. We are unable to cancel orders for personalised items once an item has been prepared for dispatch. Please ensure you take great care when entering names or any other information into our website as we are unable to offer refunds or replacements for any items unless they are faulty.
We reserve the right not to send any message that may contain inappropriate or offensive language.
Please note that every personalised item is unique and may contain variations between the photograph on our website and the product you receive.
SHIPPING & DELIVERY
Polar Post aims to ship all parcels within 1-2 days and we will notify you once your parcel is on its way. Please be aware that there may be times when we are extremely busy, such as in the immediate run-up to Christmas. During such times dispatch many take a little longer. We ask you to be patient with us. If you are in a hurry let us know and we will see what we can do.
We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as possible.
DELIVERY CHARGES
We offer various Royal Mail services to cater for your needs. At checkout you will be able to select your preferred method.
Postage and packaging charges are as follows:
• UK 1ST Class Signed For - £3.50 (1-2 days after order is processed)
• UK Next Day Delivery - £7.25 (guaranteed by 1pm Next Working Day after order is processed)
• UK Saturday Next Day Delivery - £11.70 (guaranteed by 1pm on a Saturday after order is processed)
Polar Post uses Royal Mail. Please note that you will need to be around to sign for your order. We will provide you with the tracking number for your parcel when we notify you that it has been dispatched. You can track your parcel using Royal Mail Track and Trace at www.royalmail.com.
If no one is present to receive your delivery, a card will be left and your parcel will be held at your local Royal Mail Delivery Office for 2 weeks for you to collect. All items leave the Polar Post Office in perfect condition. Polar Post cannot be held responsible for damage sustained in transit.
Please note: delivery dates are not guaranteed unless you select Next Working Day as the delivery method – which means your order will be delivered on the next working day after dispatch. We do not dispatch on Saturdays, Sundays or bank holidays. The last day for 1st Class Signed will be Monday 21 December. The last day for UK Next Day Delivery will be Wednesday 23 December. Polar Post will be closed on Christmas Eve.
Polar Post cannot be held responsible for failed or late deliveries.
RETURNS POLICY
Returns are only accepted for goods which have arrived damaged or sent in error. If you find your order is damaged or you have received the wrong product please email us immediately at elves@polarpost.co.uk. Depending on the condition we will offer to resend the items or amend them. As our goods are made-to-order to your specific requirements we do not offer refunds in any other circumstances.
PRIVACY POLICY
HOW WE USE THE DATA WE COLLECT
Your privacy is important to us. The personal data we collect from you is used only to fulfil your order and contact you should we have any query regarding your order. Polar Post will not pass on your personal, credit or debit card details to any third party, except to the extent necessary to carry out your order.
DATA SECURITY
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly we cannot guarantee the security of any information you may send to us via the Internet. We are not liable for any damages, which you or any others may incur as the result of the loss of confidentiality of such information. Every precaution to protect your information is taken by Polar Post. All personal information is kept on a server in a secure environment. All passwords are stored on our server scrambled and cannot be read by any employee.
FEEDBACK
Polar Post may from time to time monitor or review your comments or suggestions, whether online, by email or by postal mail. As a user of this website you agree that we may, without restriction, edit, copy, publish and distribute any comments that you forward to us.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful or offensive, or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
CONDITIONS OF USE
GENERAL ONLINE STORE TERMS
You must not use our products for any illegal or unauthorised purpose.
You must not transmit any worms or viruses or any code of a destructive nature.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
LIABILITY
• Polar Post tries to ensure that the information on this website is accurate and correct. We do not accept any liability for any errors contained in our website.
• Occasionally there may be information on our site that contains inaccuracies or omissions that may relate to product descriptions, pricing, promotions, product shipping charges, transit times and availability. We reserve the right to correct any inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
• We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
• Polar Post is not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any products procured using the service, or for any other claim related in any way to your use of the service or any product.
• We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
• We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
• You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
• You expressly agree that your use of, or inability to use, the service is at your sole risk.
COPYRIGHT
All rights, including copyright, in the content of the www.polarpost.co.uk pages are owned or controlled by Polar Post Ltd. You agree that any content you may download from these pages will be purely for non-commercial and individual use.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Polar Post Ltd from any claim or demand, including reasonable legal fees made by any third party arising out of your breach of these Terms.
SEVERABILITY
Each provision of the Terms shall be deemed enforceable even if for any reason one or other of these provisions is held to be unenforceable.
TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
ENTIRE AGREEMENT
Any failure of us to enforce any provision of these Terms shall not constitute a waiver of such provision. These Terms constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements and communications, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
LAW
These Terms shall be governed by and construed in accordance with English law.
HOW TO CONTACT US
Should you have any questions or concerns about any of the above, please send an email to elves@polarpost.co.uk
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