Come with us to a land where anything is possible...

International Customers

Polar Post will be open to International Customers from Monday 29th September at 12pm BST until Wednesday 1st October at 12pm BST.

All items will be on offer including letters, advent calendars, books and stationery sets.

We are currently not able to ship to the EU, including Northern Ireland. Please be aware that tariffs will apply to US orders and import taxes may be payable to all other countries.

Ten Years of Polar Post

It all started ten years ago... for the past decade Father Christmas has entrusted us with his replies to children's letters around the world - a feat achieved through equal parts ink, Believe Bars, and certified Christmas magic. We are both astonished and delighted to have reached this milestone and wish to extend our sincere thanks to all who have written, received, and believed along the way.

This year the Polar Post Office is proud to be supporting Save the Children. Later this year, you will be able to purchase tickets for our Great Polar Raffle (details to follow). Proceeds will help children around the world because, much like Father Christmas, we believe that all children are precious.

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Frequently Asked Questions

How long will my order take to arrive?

The lead time for letters and rosettes is currently six to eight weeks. Please bear this in mind before ordering. Wherever possible we aim to improve on those times.

Our advent calendars will be arriving on 25th September when we will start lovingly filling and sending them out. We estimate that it will take one month to ship all advent calendars. Likewise our latest book won't be with us until the end of September. All other orders should ship within two to three weeks.

Do you ship Internationally?

Yes, we do. This year we will be opening separately for International orders to ensure our customers around the world don't have to pay expensive shipping costs twice. We expect to be opening for Internationals at the end of September. For all shipping details please see our delivery page.

Do letter addresses have to be literal?

Not at all! We send all our letters out in a cardboard envelope so you can be as creative as you like with the address on your envelope. If you are struggling for inspiration we have our Magic Address Collection which takes the stress out of coming up with an address for you.

When will you be closing for letters?

We will be closing for letters this year on 2nd November. This is to ensure that all letters arrive safely in time for Christmas. Please be aware that orders placed in November won't arrive until shortly before Christmas and will be sent by on a Next Day Delivery service.

What is the character count for addresses?

The character count for addresses is 95, this includes spaces and punctuation.

About Us

Polar Post began with a bundle of faded blue letters, treasures of my own childhood, which carried the unmistakable scent of snow and excitement. For the last ten years it has been an honour to bring to life the post office that we all know exists at the North Pole and create letters for children around the world that will hopefully become a treasured keepsake of their own childhood one day.

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